Delivery and returns

We ship all of our products via Planzer (EU via GLS). A signature is required for all deliveries. You are provided with delivery and tracking information as soon as the order is handed over to the shipper

 

Delivery

Delivery to Switzerland and Liechtenstein

Delivery time in Switzerland: 1 – 4 working days

Delivery to customers in Switzerland is on account at the prices listed in the online shop in Swiss francs. Prices include VAT as required by law in Switzerland, currently 8.1%, and packaging. Shipping costs depend on weight. The shipping costs calculated in the online shop after inputting the place of delivery apply.

Delivery to EU countries

Delivery time in the EU: within 10 working days

Delivery to customers in the EU is within 10 working days from Constance with payment in advance at the prices listed in the online shop in euros. Prices include VAT as required by law in Germany, currently 19%, and packaging. Shipping costs depend on weight. The shipping costs calculated in the online shop after inputting the place of delivery apply.

Delivery to other countries

Delivery time outside the EU: by agreement

Delivery to customers outside of Switzerland and the EU is only possible by direct agreement. Please do not hesitate to contact us directly.

Returns

Return provisions

If you ordered the wrong size or are not satisfied with an item, please contact us. We will work with you to find the best solution.

Return shipments

Returns are by direct agreement. We organise pick-up from the address specified by you.

Woodbending

Woodbending

Wainwright

Wainwright

Your sled made to measure

Your sled made to measure

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